Frequently asked questions and answers:

How to trade on the Trubluefx platform?

First, you need to register on Trubluefx. Verify your identity, and put deposit on your account with crypto currency or fiat money. Then you can choose Trading Account and/or Managed Account.

If I need help, who should I contact?

Send us an email with any questions or concerns to

Funding – Fees

Trubluefx does not take any fees on deposits, but there is a possibility that your bank/intermediate may charge.

Note: Crypto deposits have blockchain fees that are paid by the sender.

What is Forex?

Forex and ‘FX’ are shortened terms used for ‘foreign exchange‘. Foreign exchange or ‘currency trading’ is the exchange of money from different countries. The value of one country’s currency is constantly changing against the value of another country’s currency. Forex traders make money through buying and selling currencies on the foreign exchange market.

What is Over The Counter (OTC) trading?

A market conducted directly between dealers and principals via a telephone and computer network rather than a regulated exchange trading floor. OTC trading with Trubluefx® means that you trade currencies with the aim to earn a profit, though you can lose as well. You don’t actually take delivery of these currencies.

What are Forex Instruments?

Forex Instruments are the products or ways of trading in foreign exchange. Trubluefx® offers Day Trading and Limit Orders.

Is Forex risky?

Yes, we advise all our clients that foreign exchange trading does involve substantial amount of risk. With Trubluefx® you cannot lose more than your ‘margin’, the money you are prepared to risk plus the daily rolling fee if you have entered a Day Trade transaction. However, risk only what you can afford.

What’s a swap?

Swaps are a feature unique to the foreign exchange market. When holding a position overnight (5 PM Eastern Standard Time), interest is either accrued or gained for each trade or order held in your account.

To understand swaps, think about going to the bank for a loan. There will be an interest payment to borrow money which is the same idea when trading forex. By entering a trade, you are “borrowing” funds to finance the generous leverage offered by Trubluefx®. As such interest is either to be paid or accrued.

What is a Limit Order?

A limit order is where you nominate a rate at which you want to open a deal. When and if this rate occurs in the market, your ‘reserved’ deal is automatically opened. Once the deal is opened it is treated like a Day Trade with the details appearing in My Account. Trubluefx® does not charge for this service. This saves you watching the market every minute to see whether the rate you want hits.

What currencies can I trade with Trubluefx®?

Trubluefx® offers all major currency pairs for trading, including exotic currencies.

What CFD’s can I trade with Trubluefx®?

Trubluefx® offers CFD’s on Indices, Commodies and Crypto Currencies.

How do I deposit money with Trubluefx®?

In the Funding section on the website, you can see all the deposit options like Credit Card, Wire Transfer or Crypto Wallet transfer.

What Identification Documents do I have to supply and why?

We require a: - Proof of identity (such as passport or ID card) - Proof of address (such as utility bill or bank statement). Please note that the proof of address cannot be older than 6 months and must show your full name and residential address. Other documents, such as credit card statement may be required depending on your account activity.

How do I withdraw money?

You will find the option to withdrawal in “My Account” on the website. To withdraw money, you must have completed the required documentation for KYC. A withdrawal to a bank account where initial deposits have been performed will be executed back to bank account at company’s discretion, policies, and with regard to Anti Money Laundering (AML) regulations.

What should I do if I have a problem regarding a specific Trubluefx® deal?

Please send an e-mail to customer support at with details of the problem.

What is a fractional pip?

A fractional pip is a tenth of a pip. This feature allows traders to benefit from smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD @ 1.4251 / 1.4253 easy-forex can quote the pair as 1.42508 / 1.42528 with the last digit quoted as a subscript. The Pip value for a EURUSD 100,000 position is $10 and the value of a fractional pip for a EURUSD 100,000 EURUSD position is $1.

Can I have various Trading Accounts and/or Managed Accounts?

Yes, our clients can create themselves multiple Trading Accounts as well as different Managed Accounts.

Can I make internal transfers between Trading Accounts and/or Managed Accounts?

Yes, it is possible to transfer from one Trading Account to another Trading Account or from one Managed Account to another Managed Account or from a Trading Account to a Managed Account and vice versa.

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